Complimentary Shipping on Orders Over €500
S
STELLAPORTLUXE EXPORT

Shipping & Delivery Policy

1. Shipping Regions

We currently offer shipping services to major countries and regions worldwide, with a focus on Mainland China, Hong Kong, Macau, and Taiwan.

2. Shipping Method & Time

  • Order Processing Time: Your order will typically be processed and packed within 2-4 business days.
  • Estimated Shipping Time:
    • Standard Shipping: 7-14 business days
    • Express Shipping: 3-5 business days

Note: During public holidays or peak promotional periods, processing and shipping times may be extended.

3. Shipping Fees

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. All shipping fees are quoted in US Dollars (USD).

4. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any and all import duties, taxes (such as VAT), and customs clearance fees imposed by the destination country. We have no control over these charges and recommend contacting your local customs office before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your parcel's status on the carrier's website.

6. Contact Us

If you have any questions regarding shipping, please contact us: